smartelectronicsqld

Smart Electrical Delivery Procedure & Conditions

These Delivery Terms and Conditions apply to deliveries arranged by ATOZ 2020 PTY LTD ABN: 12 122 522 838, Smart Electrical Clearance Outlet (“Smart Electrical”, “we”, “us” or “our”) for products purchased from Smart Electrical and delivered to the address nominated by the customer (“Delivery Address”).

By arranging delivery with Smart Electrical, you agree to the following conditions.

  1. Delivery Service

Subject to payment of the applicable delivery fee, Smart Electrical will arrange delivery of your purchased goods (“Goods”) to the nominated Delivery Address.

Where an agreed removal service has been purchased or included, we may also remove an existing appliance of a similar type (“Old Appliance”), subject to the conditions below.

  1. Delivery Dates & Times

Smart Electrical will make reasonable efforts to deliver your Goods on the agreed delivery date.

Delivery times are estimates only and may vary depending on delivery schedules, traffic, weather, access requirements, previous deliveries, vehicle availability and other circumstances outside our reasonable control.

Where available, customers may receive an estimated delivery window, SMS notification 30 minutes before arrival or a call from the delivery team before arrival.

We cannot guarantee an exact delivery time unless specifically agreed in writing.

If a significant delay occurs, we will make reasonable efforts to notify you and arrange an alternative delivery where required.

  1. Customer Availability

You, or another person aged 18 years or older who is authorised to accept the delivery on your behalf, must be available at the Delivery Address.

If nobody is available when the delivery team arrives, the delivery may be considered unsuccessful and additional charges may apply to arrange another delivery.

Customers should provide Smart Electrical with reasonable notice if they need to change or cancel a scheduled delivery.

  1. Delivery Access

Before delivery, you are responsible for ensuring that:

  • the delivery vehicle can safely access and park reasonably close to the property;
  • entrances, driveways, lifts, hallways, stairways and doorways are accessible;
  • the delivery path is clear of furniture, boxes and other obstacles;
  • floors, stairs and access areas are safe and capable of supporting the weight of the appliance;
  • pets are secured away from the delivery area;
  • any required building, apartment or loading-dock access has been arranged; and
  • the appliance will physically fit through all doorways, hallways and access points leading to the intended location.

Any applicable parking fees, building access fees, ferry charges, remote-area charges or similar third-party costs may be payable by the customer unless otherwise agreed.

  1. Difficult or Unsafe Access. Items must stay on trollet

Our delivery team will assess the delivery route when they arrive.

If the delivery team reasonably considers the access route, stairs, doorway, property, intended location or surrounding conditions to be unsafe or unsuitable, they may decline to move the Goods through that area.

Where possible, the Goods may instead be placed in another safe and accessible location nominated by you.

Smart Electrical and its delivery contractors are not required to perform a delivery where doing so could reasonably place a person, property or the Goods at risk.

Additional charges may apply where a delivery requires unusual access, additional labour or equipment that was not disclosed when delivery was arranged.

Trolley-Based Delivery
For safety and manual-handling reasons, Goods will generally remain on the delivery trolley during movement from the delivery vehicle to the nominated delivery location, wherever reasonably practicable.
This includes movement over suitable surfaces and, where the delivery equipment permits, movement on or down stairs using an appropriate appliance trolley or stair-climbing trolley.
Delivery personnel are not required to manually carry or lift large or heavy appliances up or down stairs, over obstacles, across unsuitable surfaces or through areas where trolley use is not reasonably practicable or safe.
Where stairs, steps or other access conditions prevent the safe use of the delivery trolley, the delivery team may decline to proceed with that portion of the delivery or may require an alternative safe delivery location.
Customers must advise Smart Electrical before delivery if access involves stairs, steps or other conditions that may affect trolley access.
The delivery team will determine, based on the conditions at the property and the equipment available, whether the Goods can be safely moved using a trolley. The safety of delivery personnel, customers, the property and the Goods takes priority over completing delivery to a particular location.
  1. Stairs, Lifts & Apartments

Customers must advise Smart Electrical before delivery if access involves:

  • stairs;
  • apartment buildings;
  • lifts;
  • restricted loading zones;
  • narrow access;
  • steep driveways;
  • long carrying distances; or
  • any other unusual access conditions.

Additional charges may apply for deliveries involving stairs or difficult access.

If a lift is required, you are responsible for ensuring that it is available, large enough for the Goods and approved for use during the delivery.

  1. Protecting Your Property

Our delivery team will take reasonable care while entering and moving Goods through your property.

However, due to the size and weight of large appliances, minor marks, dirt, water, scuffing or indentation may occur during normal delivery.

Customers should protect any particularly delicate flooring, walls, doorways or surfaces before the delivery team arrives.

For workplace health and safety reasons, delivery personnel will be required to wear safety footwear while inside the property.

  1. Pre-Existing Property Damage

Where appropriate, the delivery team may identify or photograph existing damage to floors, walls, doors, cabinetry or other areas along the delivery route before commencing the delivery.

This is intended to provide an accurate record of the property’s condition before delivery.

  1. Standard Delivery

Unless otherwise specified, Standard Delivery means delivery of the Goods to an accessible location or room within the property that the delivery team considers safe and practical.

Standard Delivery does not normally include:

  • appliance installation;
  • plumbing work;
  • electrical work;
  • gas connection or disconnection;
  • hard-wired electrical connection;
  • cabinetry alterations;
  • door or window removal;
  • wall mounting;
  • modifications to the property;
  • connection to Wi-Fi or smart-home systems;
  • detailed product demonstrations; or
  • removal of packaging or an old appliance unless specifically included in the service purchased.
  1. Appliance Connection or Installation

Where Smart Electrical has specifically agreed to provide a basic connection service, the service is limited to connecting the appliance to suitable existing connections using standard fittings supplied with the appliance.

Existing power outlets, taps, hoses, drainage points and other services must be safe, accessible, compatible and in good working condition.

Our delivery team may refuse to connect an appliance where they believe an existing fitting, electrical connection, water connection, drainage point or other service is unsafe, damaged, incompatible or unsuitable.

Smart Electrical delivery personnel will not perform gas connections or hard-wired electrical work unless the work is being carried out separately by an appropriately licensed tradesperson.

Any electrical, plumbing, gas, cabinetry or building work that requires a licensed trade must be arranged separately.

  1. Removal of Old Appliances

Where removal of an Old Appliance has been agreed, you must ensure that the appliance is:

  • empty;
  • reasonably clean;
  • disconnected from electricity, water and other services;
  • removed from cabinetry or built-in spaces where required;
  • disconnected from any gas or hard-wired electrical connection by an appropriately licensed tradesperson;
  • safe to handle; and
  • readily accessible for removal.

If the Old Appliance is not ready when the delivery team arrives, we may be unable to remove it.

Unless otherwise agreed, our delivery team is not responsible for disconnecting plumbing, gas or hard-wired electrical connections from an existing appliance.

  1. Appliance Measurements

It is the customer’s responsibility to confirm that the Goods are suitable for the intended installation location before purchasing.

Please carefully check:

  • appliance dimensions;
  • doorway dimensions;
  • hallway width;
  • stairway clearance;
  • lift dimensions;
  • cabinetry dimensions;
  • ventilation requirements;
  • plumbing locations; and
  • electrical requirements.

A failed delivery caused by incorrect measurements or insufficient access may result in additional delivery charges. We do not refund oon the basis of change of mind & size measurement mishaps.

  1. Product Inspection

Where practical, customers should inspect the Goods at the time of delivery.

If you notice significant physical damage that was not disclosed or expected as part of the condition of the product purchased, please bring it to the delivery driver’s attention and contact Smart Electrical promptly.

Please remember that Smart Electrical sells products including factory seconds, carton-damaged, clearance, end-of-line, ex-display and scratch-and-dent appliances. Where cosmetic damage or imperfections have been disclosed before purchase, those disclosed conditions form part of the Goods purchased.

Any new damage believed to have occurred during delivery should be reported as soon as reasonably possible or reject the appliance delivery. 

  1. Proof of Delivery

You or your authorised representative may be required to sign or electronically acknowledge proof of delivery.

The delivery team may also record photographs showing:

  • the Goods at the Delivery Address;
  • where the Goods were placed;
  • the condition of the Goods;
  • access conditions; or
  • any alleged property or product damage.

This information may be used to verify that the delivery was completed correctly.

  1. Failed Deliveries

A delivery may be considered unsuccessful where:

  • nobody authorised to accept the Goods is available;
  • access to the property cannot be obtained;
  • the delivery route is unsafe;
  • the Goods cannot physically fit through the available access;
  • information provided regarding access was incorrect or incomplete; or
  • circumstances at the Delivery Address prevent the delivery from being safely completed.

Where a failed delivery results from circumstances within the customer’s control, additional delivery or handling charges may apply before another delivery is arranged.

  1. Regional & Remote Deliveries

Deliveries outside our normal metropolitan delivery areas may be completed by third-party freight providers.

Regional, remote or island deliveries may take longer and may be subject to freight schedules and additional charges.

In some locations, delivery may only be available to the nearest freight depot or transport provider. Where this applies, the customer may be responsible for arranging and paying for transport from that location to their property.

Any known additional freight charges will be advised where reasonably possible before delivery is confirmed.

  1. Third-Party Delivery Contractors

Smart Electrical may use independent delivery and freight companies to complete deliveries.

Customers must follow reasonable safety and access instructions provided by the delivery contractor.

The delivery contractor may refuse to perform any activity they reasonably consider unsafe, unlawful or outside the delivery service purchased.

  1. Risk & Acceptance of Goods

Responsibility for the Goods generally passes to the customer once the Goods have been delivered to the agreed Delivery Address and accepted by the customer or their authorised representative, subject to any rights the customer may have under the Australian Consumer Law.

  1. Returns, Faults & Change of Mind

If you believe your product is faulty, damaged or otherwise not as described, please contact Smart Electrical as soon as possible.

Returns, exchanges and refunds are subject to Smart Electrical’s applicable returns and warranty policies together with your rights under the Australian Consumer Law.

Where a return or collection is arranged, customers may be required to make the appliance reasonably accessible, including disconnecting and removing the appliance from cabinetry where appropriate.

Change-of-mind returns, where offered, may be subject to separate conditions, collection fees or restocking charges.

  1. Australian Consumer Law

Nothing in these Delivery Terms and Conditions excludes, restricts or modifies any consumer guarantee, right or remedy provided under the Australian Consumer Law that cannot legally be excluded, restricted or modified.

Where Smart Electrical’s delivery service fails to comply with an applicable consumer guarantee, customers may have rights and remedies under Australian Consumer Law.

  1. Customer Information

You are responsible for providing accurate delivery information including:

  • customer name;
  • telephone number;
  • Delivery Address;
  • apartment or unit details;
  • access instructions;
  • parking restrictions; and
  • any known delivery obstacles or special access requirements.

Incorrect or incomplete information may result in delays, unsuccessful delivery or additional charges.

  1. Agreement

By purchasing or accepting a Smart Electrical delivery service, you acknowledge that you have read and accepted these Delivery Terms and Conditions and have provided accurate information regarding the Delivery Address and access requirements.

 

 

Schedule for deliveries: 

South BNE, Brown Plains Area (Including Beaudesert & Jimboomba area): Monday, Wednesday and Fridays

West BNE, Mt Ommaney Area (Including Ipswich & Springfield Area): Monday, Wednesday and Fridays

Gold Coast Area: Monday and Fridays

Central BNE area: Monday to Fridays.

East BNE, Redlands Area (Near Capalaba Store): Tuesday and Thursdays

North BNE, Strathpine Area (Inclusive up to Caboolture): Tuesday and Thursdays.

Sunshine Coast Deliveries: Scheduled every 2 weeks, either Tuesday or Wednesday deliveries.

Delivery schedules differ week to week and the above must be used as a general guideline to when you might be able to receive your delivery. 

Unfortunately we do not do next day delivery. We expect you treat our staff with Respect, abuse will not be tolerated if things do not go your way. 

 

Smart Electrical asks customers to PLEASE NOTE: If your delivery is organised for a specific date, please do NOT call the stores for an ETA or please do NOT harrass our stores multiple times a day for an ETA. Our sales people will not be able to help you. Driver will call 30 minutes before arrival and you’ll be given a window for delivery.